Support
Frequently asked questions
Everything about booking, payments, cancellations and check-in.
Booking
How do I book an appointment?
Choose your city, pick a doctor, select an available date and time slot, enter the patient's details and pay online. Your appointment is confirmed the moment the payment is verified, and a PDF ticket is emailed to you.
Can I book for a family member?
Yes. Enter the patient's own name, age and contact number during booking — they do not need their own account.
Payments
Can I pay at the clinic instead?
No. All consultations are paid for online at the time of booking. This is what lets us hold your slot and confirm it instantly.
Appointments
What is the QR code on my ticket for?
It lets the reception desk verify your appointment instantly. The code itself carries no personal information — only your doctor or our support team can resolve it to your booking.
I did not receive my confirmation email.
Check your spam folder first. You can always re-download the ticket from My appointments in your profile. If it is still missing, contact support.
Cancellations
How do I cancel and get a refund?
Open My appointments in your profile and choose Cancel. Cancelling at least 24 hours in advance refunds 80% of the fee to your original payment method within 5 to 7 working days.
General
Are the doctors verified?
Yes. Qualifications and registration numbers are reviewed by our team before a doctor's profile is published.
Still have a question?
Our support team is happy to help with anything not covered here.
Contact support